Refund Policy

This page describes how refund requests are handled for products ordered through website communication channels.

This policy operates alongside non-excludable rights available to eligible consumers under Australian Consumer Law.

Request Window

Refund requests should be submitted within 14 calendar days from delivery confirmation unless local mandatory law grants a different period.

Required Information

Include full name, email used in the order request, order details, reason for request, and relevant supporting information.

Review Process

Each request is reviewed individually. We may request additional clarification before the final decision is provided.

Approved Refund Handling

When approved, refunds are processed via the original payment method where possible or another lawful method agreed with the customer.

Contact

Submit refund requests to serviceteam@wyxranorfrgholar.world.